Legal

Terms of Service

Last updated: 26 October 2026

1. About these Terms

1.1

These Terms are an agreement between you and CureZo Health Private Limited, a company incorporated in India with CIN U62020TS2025PTC206778 and its registered office at 13th Floor, Building No. 9, Raheja Mindspace, Madhapur, Hyderabad, Telangana 500081 (CureZo, we, us or our).

1.2

These Terms apply when you use the website at curezo.in (the Website) or the CureZo service offered through the Website, the CureZo app at app.curezo.in, our mobile apps and WhatsApp (the Service). By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Website or the Service.

1.3

Our Privacy Policy explains how we handle personal data. It forms part of these Terms.

1.4

Some features described in these Terms, such as messaging on WhatsApp and the collection of paper files, may not be available yet. The Website and the app show which features are available today. A feature applies to you only once it is available.

2. Key terms

In these Terms:

Member means the person whose health records are kept on the Service. This is usually an elderly parent.
Family User means a person the Member allows to see or add to the Member's records.
Subscriber means the Family User who pays for the Service for a Member.
Health Records means prescriptions, lab reports, discharge summaries, scans, bills and other medical documents given to us for a Member. It also means the values and dates we read from them.
Clinician means a registered medical practitioner who works with CureZo.
you means any person who uses the Website or the Service, whether as a Member, a Family User or a Subscriber.

3. What CureZo is and what it is not

3.1

CureZo collects a Member's Health Records in one place, checks the values against the original documents and shows them as a dated timeline and trend charts. It helps families follow how a Member's test results have changed and prepare for doctor visits.

3.2

CureZo is not a medical service. CureZo does not diagnose any condition, predict illness, recommend treatment or replace a doctor. Charts and summaries describe what the Health Records say. They do not tell you what the results mean for the Member's health. Always speak to the Member's doctor about any result or decision about care.

3.3

CureZo is not for emergencies. In a medical emergency call 112 or 108 or go to the nearest hospital.

4. Who can use the Service

4.1

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act 1872.

4.2

Members must live in India. Family Users and Subscribers may live in India or outside India. Collection of paper files by our staff under clause 7.4 is available only in the cities listed on the Website.

5. Your account

5.1

You must give true and complete details when you create an account and keep them up to date.

5.2

Your account is for you alone. Keep your login details and one-time passwords private. Tell us at once at support@curezo.in if you think someone else has used your account.

5.3

You are responsible for what happens through your account unless it was caused by our failure to keep the Service secure.

6. The Member is in charge

6.1

We will not collect or process a Member's Health Records until the Member has given consent in the way set out in our Privacy Policy. A Subscriber cannot give consent for an adult Member. Only a lawful guardian appointed under the Rights of Persons with Disabilities Act 2016 or the National Trust Act 1999 may give consent for a Member who cannot do so because of a disability.

6.2

The Member decides who can see their records and what each Family User can do. Each Family User can see or do only what the Member allows.

6.3

The Member may remove any Family User or withdraw consent at any time. This applies even if the Member is not the Subscriber. If the Member withdraws consent, clause 18 applies.

6.4

A Subscriber pays for the Service but does not own the Member's Health Records and has no right to see them unless the Member allows it.

7. Health Records you give us

7.1

You may give us only Health Records that belong to the Member and only with the Member's consent.

7.2

You confirm that the documents you send are genuine and have not been altered. Do not send documents of any person other than the Member.

7.3

The Health Records remain the property of the Member. You give us permission to store, copy, read and display them only to provide the Service as described in these Terms and our Privacy Policy. This permission ends when the records are deleted.

7.4

Paper files. If you ask us to collect paper files, our staff will give a receipt listing the documents taken. We will scan them and return the originals to the Member within 7 days. Please keep copies of any document you cannot afford to lose.

8. How we check records and the limits of that check

8.1

Software reads each document. Trained CureZo staff then check the values against the original. Where needed a Clinician reviews a record.

8.2

We take care to get every value right but mistakes can still happen, for example when a document is unclear, incomplete or handwritten. The original document always prevails over what the Service shows.

8.3

If you see a mistake, use "Report an error" in the app or write to support@curezo.in. We will check it and correct the record.

8.4

The Service can only show the records it has. A gap in the timeline or a chart may mean that a test was not done or that the report was never given to us. Different labs may use different methods, so results from two labs may not be directly comparable. The Service marks gaps and lab changes where it can.

9. Trends, alerts and visit summaries

9.1

Trend charts show values in date order with the reference range printed on each report. Words such as "higher than last test" describe the numbers only. They are not a medical opinion.

9.2

Reminders such as "test due" come from instructions written in the Member's own prescriptions. They do not replace the doctor's advice.

9.3

A visit summary is a factual extract of the Member's records. It is shared with a doctor only if the Member approves.

10. Clinicians

10.1

Every Clinician who reviews records for CureZo is a registered medical practitioner. Where a Clinician communicates with you, we will show the Clinician's name, qualification and registration number.

10.2

A Clinician's review is limited to helping us read records correctly. It is not a consultation and does not create a doctor and patient relationship unless the Clinician expressly tells you otherwise.

11. Fees and payment

11.1

The Service is offered as a paid subscription for each Member. Prices, plan features and any one-time onboarding fee are shown on the Website or in the app before you pay. Prices include GST unless stated otherwise.

11.2

You may choose a monthly or a yearly plan. Subscriptions renew automatically at the end of each period until cancelled. If you pay by a recurring mandate on a card or UPI, you will set it up with additional authentication and we or our payment partner will notify you at least 24 hours before each debit, as the Reserve Bank of India requires. You can cancel the mandate at any time.

11.3

We will tell you at least 30 days before any price increase. The new price applies from your next renewal after that notice. If you do not agree you may cancel before the renewal.

11.4

We do not ask for automatic debit authorisation to start a free trial.

12. Cancellation and refunds

12.1

You can cancel your subscription at any time in the app or by writing to support@curezo.in. Cancelling is as easy as subscribing.

12.2

When you cancel, the Service continues until the end of the period you have paid for and you are not charged again. We do not refund the period in progress on monthly or yearly plans, except as set out in clauses 12.3 and 12.4.

12.3

You can pay before a Member approves sharing. If no Member covered by your subscription approves, write to support@curezo.in and we will refund every payment you have made in full. If at least one Member approves, the subscription continues and we remove the charge for any additional Member who said no from your next bill. We do not refund automatically, because a Member may take some time to decide.

12.4

If a Member later withdraws consent or passes away, or we end the Service for a reason that is not your fault, write to support@curezo.in and we will refund the unused part of the subscription for that Member.

12.5

Approved refunds are paid to the original payment method within 7 working days.

13. Offers and coupons

13.1

From time to time we may offer a discount on a plan. An offer may apply on its own on the pricing page or when you enter a code at checkout.

13.2

Each offer states how much it takes off and for how many months. When those months end, the subscription continues at the full price of your plan until you cancel. We show the full price next to the discounted price before you pay.

13.3

An offer applies to the plan price only. It does not reduce the charge for additional Members beyond those your plan covers.

13.4

Only one offer applies to a subscription. An offer has no cash value and cannot be transferred.

13.5

We may end or change an offer at any time. A change does not affect an offer already applied to your subscription for the months it covers.

14. Acceptable use

You must not:

upload documents of a person without that person's consent;
upload false, altered or forged documents;
use another person's account or pretend to be someone else;
try to access any record or part of the Service you are not allowed to access;
interfere with the security or working of the Service or upload viruses or harmful code;
copy, scrape or resell the Service or any part of it; or
use the Service for any unlawful purpose.

15. Our rights in the Service

15.1

The Website, the apps, the software, the design and the CureZo name and logo belong to CureZo or its licensors.

15.2

We give you a limited, personal and non-transferable licence to use the Service for its intended purpose while these Terms apply. You get no other rights in the Service.

16. Services from others

16.1

Messages sent through WhatsApp are also subject to WhatsApp's terms. Payments are processed by our payment partner under its terms.

16.2

If in future we offer services from partners, such as booking a lab test, we will tell you who provides the service before you choose it. That provider will be responsible for its service.

17. Ending your use of the Service

17.1

You may stop using the Service and close your account at any time.

17.2

We may suspend or close an account if you seriously or repeatedly breach these Terms or if the law requires us to. Unless the law or a security risk prevents it, we will first tell you why and give you a reasonable chance to fix the problem.

17.3

We may stop offering the Service with at least 60 days' notice. If we do, we will refund the unused part of any subscription and give the Member a way to download their records.

17.4

When an account closes, we will delete personal data as set out in our Privacy Policy. Before deletion the Member may download a copy of their records.

18.1

If a Member withdraws consent, we will stop processing the Member's Health Records and Family Users will lose access. The subscription for that Member ends and clause 12.4 applies.

18.2

If a Member becomes unable to act or passes away, the person the Member nominated may use the Member's rights as set out in our Privacy Policy, including asking for a copy or deletion of the records. If the Member did not nominate anyone, we will act only on the instructions of a person who shows legal authority, such as a court order, a guardianship order or a succession certificate.

19. Disclaimers

19.1

We provide the Service with reasonable skill and care. We do not promise that the Service will be free of errors or available without interruption at all times.

19.2

We are not responsible for the content of Health Records issued by labs, hospitals or doctors or for any decision about care made by the Member, a Family User or a doctor.

20. Limits on our liability

20.1

Nothing in these Terms limits our liability for fraud, for gross negligence, for death or personal injury caused by our negligence or for any liability that cannot be limited under Indian law, including under the Consumer Protection Act 2019 and the law on protection of personal data.

20.2

Subject to clause 20.1, we are not liable for indirect or consequential loss or for loss of profit or business.

20.3

Subject to clause 20.1, our total liability to you for all claims relating to the Service in any 12 months is limited to the fees you paid us for the Service in those 12 months.

21. Indemnity

You agree to compensate CureZo for any loss it suffers because you uploaded records without the Member's consent or uploaded false or altered documents.

22. Changes to the Service and these Terms

22.1

We may improve or change the Service. We will not remove a main feature you have paid for without notice and, where it affects you materially, a pro-rata refund if you cancel.

22.2

We may change these Terms. We will post the new version on the Website with a new "Last updated" date. For changes that affect you materially we will tell you by email, WhatsApp or in the app at least 30 days before they take effect. If you do not agree you may cancel before that date and clause 12 will apply.

23. Notices

We will send notices to the email address or phone number linked to your account. You can send notices to us at legal@curezo.in or to our registered office.

24. Governing law and disputes

24.1

These Terms are governed by the laws of India.

24.2

If you have a complaint, please contact our Grievance Officer first. Most problems can be solved this way.

24.3

Subject to clause 24.4, the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of these Terms.

24.4

Nothing in these Terms takes away your right as a consumer to file a complaint before a consumer commission under the Consumer Protection Act 2019, including in the place where you live or work.

25. Grievance Officer

If you have a complaint about the Website or the Service, contact our Grievance Officer:

Name:: Sandeep G, Founder and Director
Email:: grievance@curezo.in
Phone and WhatsApp:: +91 8099 840 840
Address:: CureZo Health Private Limited, 13th Floor, Building No. 9, Raheja Mindspace, Madhapur, Hyderabad, Telangana 500081

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

26. General

26.1

These Terms and our Privacy Policy are the entire agreement between you and CureZo about the Service.

26.2

If a court finds any part of these Terms invalid, the rest remains in force.

26.3

If we do not enforce a right at once, we have not given it up.

26.4

You may not transfer your rights under these Terms to anyone else. We may transfer our rights to a company that takes over the Service, provided your rights under these Terms are not reduced.

26.5

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, war, government action or failure of public networks. We will tell you if such an event affects the Service and resume as soon as we can.